Terms & Conditions

Client Information and Agreement

This document briefly sets out our terms and what you can expect on the practical side of attending appointments with Kingston Psychology Clinic. Please sign at the bottom to indicate you have read and are in agreement with these T&Cs and return to the clinic before your first appointment.

If you have any queries or concerns relating to anything contained in this document, please do not hesitate to get in touch or ask in your session.

Fees and Payment

Fees are listed on the website and will be confirmed with you prior to your first appointment. The current standard fee is £135 per session. Fees are reviewed annually on 1st April, you will be given notice of any fee changes. All sessions are 50 minutes duration unless otherwise discussed. Report and letter writing, if requested, is charged at the same rate for the time taken.

Fees are invoiced monthly at the end of the calendar month. Please pay promptly by the ‘due date’ to ensure there is no disruption in the provision of your sessions. As the ‘payment reference’ please include your name or the name of the person attending the appointments (if you are paying for somone else) and the invoice number. Payment can also be made in session using a card machine or via a payment link texted to your phone.

Private Health Insurance

We are registered with most major health insurance companies.

Please ensure that you have received authorisation from your insurance provider and confirmation that your treatment will be covered before you attend any appointments. Please check your authorisation covers you to see a clinical pychologist (rather than ‘counselling’ or ‘CBT therapist’), insurers pay different rates to different providers and we charge the ‘clinical psychology’ rate.

Please be aware that you will be responsible for the payment of any costs not covered by your insurer, such as policy excess charges or amounts exceeding your policy allowance.

It is your responsibility to check with your insurers if there are any amounts that will not be covered under your policy.

We will inform you of any unsettled fees and request that these are paid with immediate effect.

Appointments

Appointments are available face-to-face or via Zoom videoconferencing or telephone.

Cancellations & Charges

Please contact us as soon as possible to let us know if you would like to cancel an appointment. Our overheads need to be covered and without good notice it is not possible to offer the appointment to another client.

If you cancel an appointment with less than 24 hours notice, or do not attend the appointment, 100% of the fee will be payable.

If your sessions are covered by private health insurance the same cancellation fees apply. You will be responsible for these charges unless your insurance provider agrees to pay.

We will provide you with as much notice as possible if we need to reschedule one of your appointments.

Covid – 19

We have taken steps to ensure, as much as is possible, the office is COVID-19 secure. Please do not attend any appointments in person if you have any symptoms of COVID-19 or have been exposed to anyone with symptoms in the 10 days prior to your appointment (sessions can be moved to online if you are well enough). The room is socially distanced and well ventilated. Hand sanitiser is available. You can wear a mask if this is most comfortable for you, your clinician will also wear a mask if you prefer.

Confidentiality

Everything you discuss with your therapist, and any notes they write, are confidential and will not be disclosed to any other person without your consent. Please see separate sheet for our GDPR policy.

Exceptions to this rule would only occur if: (i) there is a significant identifiable risk to either yourself or others; (ii) there are issues relating to child protection; (iii) there is a requirement to comply with legal proceedings; (iv) you disclose criminal activity which it is considered necessary to act on for the protection of yourself or others. As much as is possible all such circumstances would be discussed with you in the first instance.

It is good practice for us to share brief details of your treatment with your GP and their contact details are requested from you for this purpose. However, if you do not wish for us to contact your GP, please highlight this during your first appointment and we will respect your decision. The only exception to this is highlighted above i.e. significant risk issues. If you are also under the care of an NHS mental health team, these details will be requested. We require your permission to liaise with other mental health professionals involved in your care, as appropriate, in order to ensure safe and coordinated care.

It is standard clinical practice to keep clinical notes of your sessions. We use an online practice management system, ‘Cliniko’, for storage of client information and clinical notes. This system has very high levels of data security, all information is encrypted and the system adheres to all UK data protection legislation. Please see our website for our Privacy/GDPR policy

Emergencies

As we are stand alone, private practitioners, we are not able to offer a ‘crisis’ service.

If you are concerned that you may harm yourself please call your GP or NHS 111. In emergencies please call 999 or go to an A&E department.

If you need to contact us urgently regarding an appointment please call 07920 062142 and leave a message.

Useful Information

Clinic & Correspondence Address:

Office 4, 16-18 High Street,  Kingston Upon Thames, KT1 1EY

Appointments & Clinical Queries:

Administration & Invoice Queries: